The no. of times ive heard this is so crazy...It rlly shows so much ignorance from so many people.
If someone is feeling down and feels trapped. What they need isn't sympathy, its empathy.
Don't tell them to get out of the hole that they put themselves in. Telling them hard cold facts won't help in improving their situation at all. If they knew how to get out of it, they already would have. It also makes the victim blame themselves for being stuck.
Sometimes, telling them that you are here for them can do more wonders than most people think. If you dont know how to help someone, just be their social and emotional support. Listen to their problems and Im sure they will feel better.